FAQs

What is my warranty period?

We have enough confidence on our scooters that we offer a warranty of up to 3* years.

  • Batteries 6 months pro-rata
  • Electrics and components 2 years
  • Frame 3 years
  • * excluding tyres, brushes, fuses and any consumables

The warranty is offered to the first owner of the mobility scooter from the initial date of purchase. Warranty claims must be made either through the dealer where the scooter was first purchased or if bought online, through us directly via email. Please include the model and serial number in any correspondence. If the product is not returned to the dealer for the warranty claim, a call-out fee may be payable. All costs associated with the delivery of the vehicle to the authorised dealer, is the responsibility of the owner. If the scooter was purchased online, these costs may be incurred by Select Scootas; you will be notified of this prior to any movement of the scooter for evaluation.

 

The scooter is warranted for the following periods of time in the event that there is a defection in the materials or workmanship as follows. Select Scooters will at their discretion, repair or replace parts as needed.

 

Three Years: vehicle frame, frame welding , seat post and the front fork

Two Years: wiring harness, electrical componentry with manufacturers fault and the transaxle (NB. Transaxles and motors may increase in noise over time, this is normal wear and tear and does not establish a manufacturers fault)

Six Months: pro-rata from initial sale date

 

Warranty excludes damage caused by; fluid spills, abuse, neglect, accident, exceeding weight capacity, improper operation or storage, lack or maintenance non-adherence to operating instructions, non-genuine parts including chargers and unqualified maintenance

 

All of our products are guaranteed and cannot be excluded under Australian Consumer Law. As stated, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced of the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The questions we most frequently get asked by you...

How fast will my Eureka mobility scooter go?

The speed will always depend on many variables for such a small engine; guidelines are approximates only. It depends on the surface you are travelling on, the weight of you and any groceries/luggage, any inclinations or even weather conditions can make a difference. All of our scooters travel at 10km/h. Australian law dictates that you never go any faster than 10km/h and of course always adjust your speed for the environment you are in.

 

How far will my mobility scooter travel?

This depends on the size of the battery, how old your battery is and whether it has been kept in good condition with regular charging. Our scooters go between 20 and 30+km when new and well looked after.

The variables which effect the distance travelled include the speed; road surface, inclinations, weight carried, age and care of battery, etc.

Please remember that a lot of locations will allow you to charge your scooter when you’re out and about. It might be worth investing in a carrier for your charger and just keep it with you to be on the safe side.

Can I ride my scooter on the road?

Your scooter is to be treated the same as being a pedestrian; that is you are able to cross the road as you normally would however, it is not a replacement for a car or other registered vehicle and cannot be used on any roads.

Do I have to wear a helmet on my scooter?

Your scooter is to be treated the same as being a pedestrian; that is you are able to cross the road as you normally would however, it is not a replacement for a car or other registered vehicle and cannot be used on any roads. You are not required by law to wear a helmet on your scooter.

Do I have to register my scooter?

This is not compulsory in any state in Australia however; the Queensland government offers free registration and third party insurance for anyone approved by their GP to ride a mobility scooter.

Can I insure my scooter?

Yes, both through your insurance company personally and also through state based driving organisations like the NRMA. This inexpensive investment offers peace of mind just in case there is an unexpected breakdown.

How do I maintain my scooter?

Your scooter should be serviced every six to 12 months, depending on the frequency of use. You will notice that it might become a little slower which usually indicates it needs a quick and inexpensive service. The service takes about an hour and entails replacing the motor brushes if required and also quality checking all the parts and components for wear and tear.

Where do I get spare parts?

Spare parts are readily available through the retailers; they can usually get anything they need from the central warehouse within a couple of days.

How do I maintain my battery?

The battery is the most expensive part of your scooter and should be diligently maintained as is the case with any battery. Every time you use your scooter make sure you charge it straight away. The genuine charger supplied with your scooter manages all of the charging for your scooter and is safe to be left on; in fact it is preferable and the charger can maintain the health of your batteries. The charger will do your work for you and make sure your battery is charged to 100% of its full power if left on all of the time. When you disconnect your charger from the scooter, please make sure you also turn your charger off on its switch to also look after the charger. If you are not regularly using your scooter please make sure that you still charge it overnight every couple of days to maintain optimum power and long life of the battery.

What is the turning radius?

This varies considerably from the small to large models, have a look at the specifications for each model to make sure you get what you need. There will be a model which suits your needs.

Can my scooter be ridden indoors?

Our scooters are designed to be ridden in and out of doors. With non-marking tyres they won’t ruin your floors but are also robust enough to tackle outdoor terrain.

How much ground clearance is there?

This varies considerably from the small to large models, have a look at the specifications for each model to make sure you get what you need. There will be a model which suits your needs.

Is my scooter waterproof?

Yes however; as with any electrical vehicle it is not designed to withstand a torrential downpour (we would suggest that neither is the rider!). Your scooter will happily tackle rain without any problems as the electronics are encased within the chassis.

How long will my battery last?

Your battery life is entirely dependent on how the battery is treated from the very beginning.

Your genuine charger supplied with your new scooter, does this job for you. It regulates the charging for you. Every time you use your scooter make sure you charge it overnight.

If you are not regularly using your scooter, please make sure that you still charge it overnight every couple of days to maintain optimum power and long life of the battery. You can expect a well looked after battery to last many years. A battery which is not looked after won’t last long and will be expensive to replace.

Please make sure you charge your scooter regularly.

Where do I get a replacement battery?

Dealing with your local Eureka Scoota retailer or battery retailer is your best bet. Most cater for mobility scooters as the market becomes more and more popular.

How much weight will the scooter carry?

This varies considerably from the small to large model, have a look at the specifications for each model to make sure you get what you need.

There will be a model which suits your needs; weights go between the ranges of 137 to 180 kilograms.

What do I do if my scooter breaks down?

An inexpensive way to have peace of mind is to join your local state based automotive organisation. They offer emergency breakdown services for mobility scooter customers.