Frequently asked questions

The questions we most frequently get asked by you...

  • The speed will always depend on many variables for such a small engine; guidelines are approximates only. It depends on the surface you are travelling on, the weight of you and any groceries/luggage, any inclinations or even weather conditions can make a difference. Our small folding models travels at around 6 km/h, the medium models at 8km/h and the large models 10km/h. Australian law dictates that you never go any faster than 10km/h and of course always adjust your speed for the environment you are in.

  • This depends on the size of the battery, how old your battery is and whether it has been kept in good condition with regular charging. The smaller models go around 10 kilometres with the largest models travelling up to 40 kilometres. The same variables apply as with the speed; road surface, inclinations, weight carried, etc.

    Please remember that a lot of locations will allow you to charge your scooter when you’re out and about. It might be worth investing in a carrier for your charger and just keep it with you to be on the safe side.

  • Your scooter is to be treated the same as being a pedestrian; that is you are able to cross the road as you normally would however, it is not a replacement for a car or other registered vehicle and cannot be used on any roads.

  • Your scooter is to be treated the same as being a pedestrian; that is you are able to cross the road as you normally would however, it is not a replacement for a car or other registered vehicle and cannot be used on any roads. You are not required by law to wear a helmet on your scooter.

  • This is not compulsory in any state in Australia however; the Queensland government offers free registration and third party insurance for anyone approved by their GP to ride a mobility scooter.

  • Yes, both through your insurance company personally and also through state based driving organisations like the NRMA. This inexpensive investment offers peace of mind just in case there is an unexpected breakdown.

  • Your scooter should be serviced every six to 12 months, depending on the frequency of use. You will notice that it might become a little slower which usually indicates it needs a quick and inexpensive service. The service takes about an hour and entails replacing the motor brushes if required and also quality checking all the parts and components for wear and tear.

  • Spare parts are readily available through the retailers; they can usually get anything they need from the central warehouse within a couple of days.

  • The battery is the most expensive part of your scooter and should be diligently maintained as is the case with any battery. Every time you use your scooter make sure you charge it overnight. If you are not regularly using your scooter please make sure that you still charge it overnight every couple of days to maintain optimum power and long life of the battery.

  • Yes however; it is something which must be done at the warehouse prior to being delivered to your retailer. If you need this service, please confirm when ordering your scooter. There is no extra charge for this.

  • This varies considerably from the small to large models and we would suggest you test ride different sizes to make sure you are getting what you need. There will be a model which suits your needs.

  • Our scooters are designed to be ridden in and out of doors. With non-marking tyres they won’t ruin your floors but are also robust enough to tackle outdoor terrain.

  • This varies considerably from the small to large models and we would suggest you test ride different sizes to make sure you are getting what you need. There will be a model which suits your needs.

  • Yes however; as with any electrical vehicle it is not designed to withstand a torrential downpour (we would suggest that neither is the rider!). Your scooter will happily tackle rain without any problems as the electronics are encased within the chassis.

  • Your battery life is entirely dependent on how the battery is treated from the very beginning. Every time you use your scooter make sure you charge it overnight. If you are not regularly using your scooter please make sure that you still charge it overnight every couple of days to maintain optimum power and long life of the battery. You can expect a well looked after battery to last up to three years.

  • Dealing with your local Eureka scoota retailer or battery retailer is your best bet. Most cater for mobility scooters as the market becomes more and more popular.

  • This varies considerably from the small to large models and we would suggest you test ride different sizes to make sure you are getting what you need. There will be a model which suits your needs; weights go from 115 to 250 kilograms in the range.

  • The folding range is ideal for the travellers amongst us. Breaking apart into four lightweight pieces it makes travelling incredibly easy and suddenly a lot more fun. We would suggest purchasing a heavy duty outdoor sports bag to assist the airlines but understand they can cater for small mobility scooters. Please check with your airline or travel agent prior to departure.

  • The heaviest part is the battery which weighs 14 kilograms. All pieces have sections which enable them to be easily handled.

  • An inexpensive way to have peace of mind is to join your local state based automotive organisation. They offer emergency breakdown services for mobility scooter customers.